When you are hunting into getting a professional website designer to build a website for you, if you have not gone because of the process ahead of then you are perhaps pretty much open to whatever the designer says and does and trusting them from the beginning. There are loads of questions that you possibly want answering, but whereas all of these the designer no doubt answers, it may perhaps be the questions that you have not thought of that have the sting in the tail.
Unfortunately for customers, potentially fortunately for me, several of my customers arrive having had a bad knowledge of a previous designer and wishing to move. magnificent for me in that I’m going for up more customers, sad though that they have fallen for various, maybe unintentional, traps along the way. The problem is, unless you have suffered these yourself then you almost of course don’t know to check that you won’t become the next victim.
Now a lot of these problems are possibly not intended to cause problems. maybe in particular instances they are more intended to keep you because their customer. But this arm twisted behind the back method of customer retention is not what I plan for in my webdesign Southport business. I much prefer to keep customers happy and coming back!
The biggest problem that I see regularly is in registering domain names. On a side note, I much prefer to register domains than find the customer to do it, as it wastes more time transferring the hosting across than the URL overheads to register. But many designers don’t follow the rules when they register a domain name for their customers.
It doesn’t apply to the generic domain names, but with Nominet when you register a new domain name, it is in the rules that the contact name must be the name of the owner ? the name of the person ultimately paying for it. And for fantastic reason and why our Southport web design customers always have their contact details on their new websites I register for them.
What I see regularly happening is the designer registers the new domain name in their, or their design company’s, own name. A 12 months or two down the line and there’s a quantity of sort of fall out regards being too slow to make amendments to the site and the customer decides to move. Of course, having spent time, effort and money pushing[ the website they want to keep the same name. But the designer starts to uncover awkward. They demand to keep the site. They point out that the domain name was registered for ‘free’ because part of the build and it’s their name.
There are many reasons for this to happen. every now and then it possibly will be simply a mistake. But the thing to do is when you are ready to hand over the balance of payments is to check the Whois records for your website. If anyone other than you or your preferred contact is listed since the owner, obtain the designer to switch it earlier than you pay up. It possibly will merely save you a lot of trouble further down the line.
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